Privacy Policy for DemandPay

Last Updated : 21st October 2024

Isotope Innovations Pvt Ltd(“we,” “our,” “us”) operates DemandPay We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services, including but not limited to our website, mobile application, and payment services (collectively, the "Platform").

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide when using our Platform, including but not limited to :
Name
Email Address
Phone Number
Billing and Payment Information (e.g., credit card, bank account details)
Government-issued IDs (PAN, Aadhaar, etc.) for verification (KYC) purposes

1.2 Transaction Information

We collect transaction details when you make payments through DemandPay, including :

Payment methods (UPI, credit/debit cards, net banking)
Transaction Amounts
Transaction history and billing details

1.3 Automatically Collected Information

When you interact with our Platform, we may automatically collect technical data such as :

IP Address
Browser type and version
Device type and operating systems
Usage information, such as pages visited, duration of visits, and interactions with the Platform

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience, manage sessions, and analyze traffic patterns. You can adjust your browser settings to refuse cookies, but doing so may impact the functionality of the Platform.

2. How We Use Your Information

We use the information we collect for the following purposes :

To Process Transactions : Facilitate payments and manage your transactions through the Platform.
Account Management : Create and maintain your account, provide customer service, and communicate important updates regarding transactions.
Fraud Prevention and Security : Monitor and prevent fraudulent activity and ensure secure transactions.
Service Improvements : Analyze usage trends to improve our services, customize your experience, and develop new features
Marketing and Promotions : With your consent, send newsletters, promotional offers, and service-related announcements.
Compliance with Legal Obligations : Fulfill our obligations under applicable laws, such as KYC (Know Your Customer) requirements.

3. Sharing Your Information

We only share your information with third parties under the following circumstances :

3.1 Service Providers

We may share information with trusted third-party service providers who help us operate the Platform, process payments, and provide customer support. These include :

Payment processors
Hosting and cloud services
Customer service providers

3.2 Regulatory and Legal Obligations

We may share your personal information with governmental agencies or regulatory bodies to comply with legal obligations, such as :

KYC and anti-money laundering regulations
Court orders or subpoenas
Law enforcement requests

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We will share your information with third parties if you have provided explicit consent for such sharing.

4. Data Security

We use industry-standard security measures, including encryption and access controls, to protect your personal information. We also implement the following safeguards :

SSL/TLS Encryption : Protects the transmission of your personal and financial information.
Access Controls : Limits access to personal information to authorized personnel who need it to perform their job duties.
Data Minimization : We only collect and retain the minimum amount of data necessary for our services and legal obligations.
Despite these efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, regulatory, and reporting obligations.

6. Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal data :

Access : You can request a copy of your personal data held by us.
Correction : You may request that we update or correct inaccurate data.
Deletion : You can request the deletion of your personal data, subject to legal and regulatory obligations.
Opt-Out : You can opt-out of receiving promotional communications by clicking the "unsubscribe" link in emails or contacting us.
To exercise any of these rights, please contact us at : legal@demandpay.in

7. Cookies and Tracking Technologies

DemandPay uses cookies to enhance your experience, track your preferences, and provide targeted advertising. Cookies allow us to :

Remember your login sessions and preferences.
Track user behavior to improve website performance.
Provide personalized content and ads.
If you prefer to block cookies, you can adjust your browser settings, but this may impact certain features of the Platform.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information promptly.

9. International Transfers

Your personal information may be transferred and processed outside your country of residence, including in countries that may have different data protection laws. By using the Platform, you consent to such transfers.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. Changes will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at :

Email : legal@demandpay.in
Phone : +91 8971883383
Address : Isotope Innovations Pvt Ltd ,
L376/A 14th B Cross rd, Sector 6, HSR layout,
Bengaluru, Karnataka 560102