Collect Recurring Customer Payments—Without Manual Chasing
DemandPay turns every billing cycle into an operator-branded payment journey across WhatsApp, RCS, email, Quick Pay and BBPS. Customers can view what they owe, pay or renew with a preferred method, and receive confirmation—while your ERP or billing system stays updated.
No separate app, portal login or call-centre journey is required for the customer.
A Complete Collection Loop for Bills, Instalments and Renewals
A repeatable loop that keeps customer, invoice and plan data current, notifies customers in the channel they use, collects payment and reconciles the result.
Synchronise
Bring customer, invoice, balance and plan data from your ERP or billing system into DemandPay.
Notify
Send a branded reminder through the customer’s configured or available channel.
Collect
Let the customer review the bill or plan and complete payment using a supported method.
Reconcile and confirm
Post the confirmed payment, mark the bill paid, renew or activate the plan where configured, and send the receipt or next-step message.
Built for Every Repeat-Payment Journey
DemandPay Collections supports recurring bills, scheduled instalments and service renewals—including broadband and internet bills, cable TV renewals, EMIs, utilities, education fees and subscriptions.
Meet Customers in the Channel They Already Use
DemandPay reaches customers through the channels they already check for bills and renewals, and routes them into a consistent payment journey.
DemandPay can route RCS and WhatsApp according to device support and customer preference. SMS may be used as a final fallback where it is part of the approved implementation.
Let Customers Choose How to Pay
Customers complete payment with the method they already trust, without leaving the reminder channel.
One Reminder. Two Ways to Complete the Payment.
Every reminder gives the customer a fast path to pay or a guided path to explore plans before paying.
Pay Now
Best for: Fast renewal or payment of the current plan. Review the current plan, amount, taxes and other charges; select a payment method; pay; receive confirmation.
Explore Plans
Best for: Changing plan, validity or add-ons before payment. Browse plan types and options, select a plan, review the order, pay and receive confirmation or activation instructions.
Plan catalogues can include the operator’s approved categories, such as Unlimited, FUP, OTT, data booster, voice, value-added services and advance-validity plans.
A Branded Experience from Reminder to Receipt
Every step of the payment journey carries the operator’s brand and gives the customer a clear, safe path from reminder to confirmation.
Operator-branded journey
Use the operator’s logo, colours, plan names, pricing and service language, with discreet DemandPay attribution.
Clear review before payment
Show plan or bill details, taxes, installation fees and total before the customer confirms.
Same-thread confirmation
Send a receipt, credited amount or renewed-plan confirmation in the same channel.
Post-payment instructions
Share activation, installation, technician or service instructions where required.
Support without starting again
Let the customer reply “Support” and move into automated help, an escalation or a human handoff.
Safe failure handling
Offer retry guidance and do not post a payment or renewal to the ERP until success is confirmed.
Works With Your Billing System
DemandPay uses secure server-to-server APIs to retrieve customers, invoices and plans; post confirmed payments; check status; and renew plans. Staging and production environments, idempotent posting and agreed reconciliation rules keep the integration reliable.
One Platform for Customer Collections and Partner Wallets
DemandPay Collections can also help Local Cable Operators and other channel partners keep prepaid operating wallets funded. Partners check balance and add money inside WhatsApp or RCS—without opening a separate portal or app.
Check balance
The partner taps Check Balance and receives the current ERP wallet balance in the same thread.
Choose an amount
The partner enters an amount or selects a configurable quick amount, then pays through a supported payment method.
Credit and confirm
DemandPay posts the wallet credit to the ERP, verifies the result and sends the credited amount and new balance.
Why Partner Wallet Automation Matters
Keeping partner wallets funded protects service continuity and reduces manual balance follow-ups for your team.
Protect service continuity
Help partners top up before low balance blocks activations or other prepaid operations.
Grow channel float faster
Turn a low-balance prompt into a direct top-up journey.
Reduce balance enquiries
Give partners self-service balance information in the channel they already use.
Post credits automatically
Use idempotent ERP posting and status checks to avoid duplicate wallet credits.
Trigger the right moment
Start the journey on a schedule, when a low-balance threshold is reached or when the partner requests it.
Wallet minimums, maximums, daily caps, KYC rules and other policy checks remain controlled by the operator or ERP and are surfaced in the journey when applicable.
Collections Use Cases
DemandPay Collections is built for businesses that manage recurring bills, instalments, renewals or partner wallets at scale.
Frequently Asked Questions
Answers to the questions businesses ask most about DemandPay Collections.
Turn Every Billing Cycle into a Simple Payment Journey
See how DemandPay Collections can help customers pay, renew or top up in the channels they already use—while your records stay reconciled.